Offboard mobile users

Instructions

Estimated Time to Complete: 5 minutes

Step 1. Instruct your end user to uninstall the agent from their mobile device.

Step 2. Choose ONBOARDING under the gear icon at the upper right:

Preferences

Tip for some accounts: if your account has more than one tenant, make sure you create your new user with the intended tenant selected. The current tenant name shows in two places on the people onboarding screen:

Tenant ID

Step 3. Select Mobile from the menu at right:

Mobile

Step 4: Click the trash can icon to the right of the user account you wish to delete.
mobileoffboarding

Step 5. Confirm deletion by clicking the checkmark.
mobileoffboarding

Bulk offboard users

You can offboard users in bulk by checking the box to the left of each user you want to affect and clicking the trash can icon.

Bulk

Troubleshooting

For technical issues, contact support.

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