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Onboard and manage mobile users

The ActZero Portal leverages the Zimperium Mobile Threat Defense (MTD) mobile agent to provide mobile security for your mobile device users, enabling you to support and secure BYO and corporate-owned devices without sacrificing an user’s privacy or personal data.

There are two methods to deploy the agent: as a standalone and via MDM. No matter how your organization chooses to deploy the agent, completing the activation process requires user interaction. We strongly recommend informing your users ahead of time to expect an email, and distribute instructions for downloading/installing/activating the agent.

Instructions for end users are available here.

Standalone deployment

Prerequisites

Device system requirements

iOS devices:

  • iOS 11.0 or later

  • at least 120 MB of free storage space

  • an active network connection, either through Wi-Fi or cellular data, during activation

  • the ability to receive push notifications

Android devices and Chromebooks:

  • Android 6 or later

  • at least 120 MB of free storage space

  • an active Wi-Fi or cellular network connection during activation

  • up-to-date Google Play Store app installed

  • up-to-date Google Play Services installed

User information

For each user, you will need:

  • First and last name
  • Email address

No mobile phone number is required for this process.

Instructions

Estimated Time to Complete: 5 minutes

Tip for some accounts: if your account has more than one tenant, make sure you create your new user with the intended tenant selected. The current tenant name shows in two places on the people onboarding screen:

Tenant ID

Step 1. Choose ONBOARDING under the gear icon at the upper right:

Preferences

Step 2. Select Mobile from the menu at right:

Mobile

Step 3: enter the user’s information and click ADD.

Add a New Person

Note: the user will add a phone number when they activate.


MDM deployment

The MDM deployment method is solely used for the distribution of the application. For detailed instructions, please refer to your MDM platform's documentation.

Compatibility

The mobile agent is compatible with the following MDM platforms:

  • Microsoft Intune
  • VMware Workspace ONE
  • MobileIron
  • BlackBerry UEM
  • Citrix Endpoint Management

Instructions

Estimated Time to Complete: 15 minutes

Tip for some accounts: if your account has more than one tenant, make sure you create your new user with the intended tenant selected. The current tenant name shows in two places on the people onboarding screen:

Tenant ID

Step 1. Begin by choosing ONBOARDING under the gear icon in the upper right of the screen:

Preferences

Step 2. Select Mobile from the menu at right:

Mobile

Step 3: Package the agent (links available on the Mobile onboarding page.) For Chromebooks, use the Android agent.

Step 4: Create user accounts on the Mobile onboarding page (enter the user’s information and click ADD.)

Add a New Person

Note: the user will add a phone number when they activate.

What happens next

After you click ADD, the new user receives an activation email, including instructions to download the Zimperium MTD app. Users must have the app installed before they can take action on the activation email.

Email

After the initial entry, you can:

  • update a user’s name

  • re-send the invitation email

  • delete a user

Icons

The “Agent Installed” column indicates whether a user has downloaded the app and installed the agent:

Agent

Bulk updates

There are two actions (reinvite and delete users) you can perform in bulk by checking the box to the left of each user you want to affect.

Bulk

Troubleshooting

  • For technical issues, and anything else not covered by this FAQ please get in touch with support.

  • For security questions and concerns please email our SOC.



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